At Rizhikova.com, we want to ensure your satisfaction with every purchase. If you are not completely satisfied with your item, we offer a 14-day return policy. This means you have 14 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that your item meets the following conditions:
Condition: The item must be in the same condition as when you received it – unworn or unused, with all tags attached, and in its original packaging.
Proof of Purchase: Please retain the receipt or proof of purchase as it will be required to initiate the return process.
To start a return, simply contact us at info@rizhikova.com with your order details and the reason for the return. Once your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior authorization.
Damages and Issues: We take utmost care in packaging and delivering your orders, but sometimes unforeseen issues can occur during transit. If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will assess the issue and take necessary actions to make it right.
Exchanges: If you wish to exchange an item, the quickest way to do so is to initiate a return for the item you have and then make a separate purchase for the new item. This ensures a smoother process and faster delivery of your desired product.
Refunds: Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If the return is approved, the refund will be processed automatically to your original payment method. Please allow some time for your bank or credit card company to process and post the refund to your account.
If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact us at info@rizhikova.com. We are here to assist you and ensure your shopping experience with us is a delightful one.